What times are the lessons?

We are open 10am-7pm Monday thru Friday. Classes run every 20 minutes. Class times are based on enrollment and the number of teachers if we have a group, semi or individual or multiple classes running.

Isn't it too cold to swim right now?

We have a dome that covers the pool and keeps it cozy in there for the kids. Once the weather gets nice, around April, our dome comes down. The dome then comes back up in October to keep the kids warm in the winter. Lessons are held RAIN OR SHINE. No make-ups for bad weather ,thunder, lightening etc.

Is the pool water temperature warm?

The pool temperature is kept between 90-92 degrees to make the children comfortable.

Can I watch lessons?

We offer chairs on the pool deck for your viewing comfort. We have umbrellas and a shaded area as well to shade you from the sun and rain.

Does my child need to be toilet trained?

No your child does not have to be potty trained. All children under 4 years old must wear a swim diaper under their suits. These are available for purchase at our front desk, Target, or Tiny Tots in Campbell. Plastic training pants and disposable swimming diapers are not acceptable.

My child IS toilet trained, even though he/she is not 4. Why do they have to wear a swim diaper?

Prevention. Our water is 90-92 degrees. This tends to relax the kids and there have been accidents. We do not want to take that chance since if there is an accident we then have to close the pool. If your child has an accident and classes must be canceled we MUST charge a $250 cleaning fee. If this happens a 2nd time the cleaning fee charge is $500.

Is your pool indoor or outdoor?

Our pool is an outdoor pool, however we use a dome structure to cover it during the winter months. This is so that inclement weather during the winter season does not obstruct us from providing you with lessons.

My child is sick, do you do make-ups?

Yes, but make-ups are for illness only. You may not have make-ups for missed lessons due to vacation. You must call each day your child will be out of class. The office must be notified at least 6 hours in advance of the class to receive a make-up for that class. We also realize this is not always possible, but ask if you know your child is ill to please call. People start calling at 10a.m. for make-ups, we must know what we have available. Only 1 make-up per sessions allowed. Make-ups may not be accumulated, and must be made up before the end of the following session. No makes-ups for missed makeup. If you schedule a make-up and connot come to that lesson, no other make-up will be scheduled. Lessons are held RAIN OR SHINE. No make-ups for bad weather.

What happens on the first day of lessons?

Please arrive at least 5-10 minutes early. This will give you time to change and go to the restroom if needed. No playtime is allowed before lessons, unless you are the last lesson of the day. The teacher will call for your child when it is time for the lesson to begin. We go by our clock, so if you are watching the time please watch our clock. If you are late, the lesson will still end after 20 minutes. If our teacher is late, the lesson will be a full 20 minutes (not ending at the regular time). No one is allowed in the teaching area until lessons begin.

What can I do if my child cried during class?

There are different degrees of crying. A certain amount of crying is OK from time to time and is to be expected from most beginners. Be assured that your child is in good hands. Our instructors have a routine that works with kids of all ages. Children cry for many reasons, our job is to help them overcome their fears and provide healthy boundaries. Most children adjust and learn to trust quickly. Communicate any concerns with our office staff so that the instructor may address your concerns the next class.

May I drop off my child?

Under no circumstances can you DROP OFF YOUR CHILD and leave the facility, a parent or guardian is required to be in attendance at all times.

Can I request a certain teacher?

We can take requests for teachers. However due to circumstances beyond our control, we CANNOT GAURANTEE SPECIFIC teachers.

Where are you located?

Water Babies Swim School is located near the corner of Apricot and Bascom Avenues. We are conveniently located between Highway 17/880 and Highway 85. Water Babies Swim School is approx. 1/2 mile south of The Pruneyard, between Campbell Avenue and Dry Creek. When you turn off of Bascom Ave onto Apricot, our driveway to the parking lot is the first one in between Aurora Montessori and the little house w/ white picket fence.

Where can I park?

You may park in our lot, use the street parking on Apricot Ave or make a left onto to Bascom from Apricot and make your immediate first right onto Shady dale. You may street park there and use the cross walk to cross Bascom. Please do not park in the lot across from our facility. The parking lot owner WILL have cars TOWED!